A: If you need to modify or cancel an order after it has been submitted, please contact us as soon as possible. Once an order has been shipped, it cannot be changed.

A: Delivery times vary by destination. Please refer to our Shipping Policy for the latest estimated delivery times and shipping fees. Shipping Policy

A:BAILAN covers applicable customs duties and import taxes on the original shipment. Additional charges resulting from inaccurate or incomplete customer information, refusal of delivery, failure to cooperate with customs clearance, or customer-requested changes after shipment are the customer’s responsibility.

A: Returns can be requested within 14 days of receiving the item.

A: The item must be unworn, undamaged, and in its original packaging with tags intact, and must not affect the product's resale value.

A: Except for quality issues, the buyer is responsible for return shipping costs and any international import duties for all other return requests.

A: Avoid contact with water, perfume, and chemicals; store separately to prevent friction; place in a storage pouch when not wearing.

A: Please contact us via email (BN@bailanglobal.com). We will respond within 24 hours.

A: Please contact customer service for details.