FREE SHIPPING TO US & SELECT COUNTRIES
Shipping policy
Shipping & Delivery
At Bailan, we are committed to providing a smooth and reliable shipping experience for every customer.
Once your order has been shipped, tracking information will be sent to your email. You can use the tracking number provided to check your order status.
If you have any questions regarding your order or delivery, please contact our customer support team:
Email: BN@bailanglobal.com
Order Processing Time
All orders are carefully prepared and processed after payment confirmation.
For in-stock items, please allow 1–3 business days for warehouse processing before shipment.
Please note that processing time is separate from shipping time. During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
Shipping Time & Fees
The following section outlines our estimated delivery times and shipping fees.
Delivery times may vary depending on your location, customs clearance procedures, and carrier conditions.
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Shipping Fees
Shipping fees are determined by your destination and order total.
Free Shipping CountriesCustomers shipping to the following countries enjoy free standard shipping on all orders:
- United States
- Canada
- United Kingdom
- Australia
Other International Destinations
For all other countries:
- Orders under $99 USD: A $10 USD shipping fee applies.
- Orders of $99 USD or more: Enjoy free standard shipping.
The final shipping fee will be displayed at checkout before payment.
Customs & Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.
Customers are responsible for any applicable customs duties, taxes, or import fees.
Bailan is not responsible for delays caused by customs clearance procedures.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking information to become available after shipment.
You can track your package through the carrier's official tracking service.
Delayed Delivery
While we make every effort to ensure timely delivery, unexpected delays may occur due to circumstances beyond our control, including:
- Carrier delays
- Customs clearance procedures
- Weather conditions
- Public holidays
- Incorrect or incomplete shipping information
Bailan is not responsible for delivery delays caused by carriers, customs authorities, or circumstances beyond our control.
We appreciate your patience and understanding.
Shipping Address Requirements
Please ensure your shipping address is accurate and complete before placing your order.
Customers are responsible for providing correct shipping information. Bailan is not responsible for failed delivery, lost packages, or delays caused by incorrect addresses.
P.O. Boxes & APO/FPO Military Addresses
Currently, we do not support shipping to P.O. Boxes or APO/FPO military addresses.
Please provide a valid physical shipping address to ensure successful delivery.
Lost or Damaged Packages
If your package is lost or the item arrives damaged during transit, please contact us within 7 days after delivery confirmation.
We will assist you in investigating the issue and work with the carrier to find a suitable solution.
To help us resolve the issue faster, please provide:
- Order number
- Photos of the damaged item (if applicable)
- Photos of the packaging
- Any relevant delivery details
Contact Us
If you have any questions about your order or shipping information, please contact us:
Email: BN@bailanglobal.com
