Shipping policy
Shipping & Delivery
Want to check your order status? Tracking information and order details were sent to your email. If you have any questions, feel free to contact us at BN@bailanglobal.com
Shipping Time
The following section outlines the estimated shipping time for your order. Please note that the delivery timeline may be adjusted during checkout.
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Attention:
-For items that are currently in stock, please keep in mind that warehouse processing may take 1-3 days, which may impact delivery times.
Shipping Fees & Customs
Shipping Fees
Free standard shipping on allorders
Customs & Duties
Please be aware that customs authorities in the destination country may impose customs duties, import taxes, or other fees. Such charges are not included in the product price and must be borne by the buyer. We advise you to check with your local customs office for an estimated amount prior to placing your order. If you have any questions, please contact our Customer Care Team.
Order Tracking
Once your order is shipped, you will receive tracking information via email.
You can check the delivery status in real-time on the corresponding carrier’s official website.
Delayed Delivery
If there are delivery delays, BAILAN will make every effort to deliver your package ASAP. However, we are not responsible for delays caused by courier errors or customs clearance issues, and do not provide refunds for such delays. We appreciate your understanding.
Shipping Address Requirements
Please ensure your shipping address is accurate and complete when placing your order.
We currently do not support delivery to P.O. Boxes or APO/FPO military addresses.
The customer is solely responsible for any delivery failures or delays resulting from an incorrect address.
Lost or Damaged Packages
If a package is lost or the contents are damaged during transit, please contact us within 7 days of signing for the package.
We will assist you in initiating an investigation or filing a claim with the carrier.
