Shipping policy

At Bailan, we are committed to providing a smooth and reliable shipping experience for every customer.

Once your order has been shipped, tracking information will be sent to your email. You can use the tracking number provided to check your order status.

If you have any questions regarding your order or delivery, please contact our customer support team:

Email: BN@bailanglobal.com

All orders are carefully prepared and processed after payment confirmation.

For in-stock items, please allow 1–3 business days for warehouse processing before shipment.

Please note that processing time is separate from shipping time. During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

The following section outlines our estimated delivery times and shipping fees.

Delivery times may vary depending on your location, customs clearance procedures, and carrier conditions.

For all other countries:

• Orders under $99 USD: A $10 USD shipping fee applies.
• Orders of $99 USD or more: Enjoy free standard shipping.

The final shipping fee will be displayed at checkout before payment.

For orders accepted and shipped by BAILAN, applicable customs duties and import taxes imposed on the original shipment will be covered by BAILAN.

Customers will not be required to pay additional customs duties or import taxes upon delivery, unless the charges arise from inaccurate or incomplete information provided by the customer, refusal to accept delivery, failure to cooperate with customs clearance, or a customer-requested change after shipment.

Customs clearance procedures may occasionally cause delivery delays that are outside BAILAN’s reasonable control.

Return shipping costs and any charges associated with returning a product are governed separately by our Refund Policy.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking information to become available after shipment.

You can track your package through the carrier's official tracking service.

While we make every effort to ensure timely delivery, unexpected delays may occur due to circumstances beyond our control, including:

• Carrier delays
• Customs clearance procedures
• Weather conditions
• Public holidays
• Incorrect or incomplete shipping information

Bailan is not responsible for delivery delays caused by carriers, customs authorities, or circumstances beyond our control.

We appreciate your patience and understanding.

Please ensure your shipping address is accurate and complete before placing your order.

Customers are responsible for providing correct shipping information. Bailan is not responsible for failed delivery, lost packages, or delays caused by incorrect addresses.

Currently, we do not support shipping to P.O. Boxes or APO/FPO military addresses.

Please provide a valid physical shipping address to ensure successful delivery.

If tracking shows that your package has been delivered but you have not received it, please contact us within 7 days of the recorded delivery date.

If your item arrives damaged during transit, please contact us within 7 days after receiving the package.

If your package has not arrived within the estimated delivery period or the tracking information has not been updated for an extended period, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number;
• Photographs of the damaged item, if applicable;
• Photographs of the external and internal packaging, if applicable; and
• Any relevant tracking or delivery information.

We will investigate the issue with the carrier. If the package is confirmed to have been lost or damaged during transit, we will provide an appropriate remedy, which may include a replacement or refund, at no additional cost to the customer.

If you have any questions about your order or shipping information, please contact us:

Email: BN@bailanglobal.com