If the product develops a quality issue not caused by misuse within the warranty period:

Free Replacement
We will replace it free of charge within 6 months (excluding material-based products).

Free Repair
We offer a free repair service within 12 months (all accessories must be included).

Lifetime After-Sales Support
We provide lifetime after-sales support. For details, please contact our official customer service via email.

1. To initiate warranty service, please send an email to BN@bailanglobal.com.

   Please include your order number, a description of the issue, and clear photos of the product in the email.

2. Repairs typically take 30 business days (excluding shipping time).

   For severely damaged items or those with special designs, the actual time required may vary.

If a warranty claim or service request is confirmed to be due to a product quality issue, we will provide a free replacement or repair service, and we will cover all related processing fees and necessary shipping costs.

For non-defective products, the customer is responsible for round-trip shipping costs.