Refund policy
Return Policy
Products purchased from the Bailanglobal.com online store may be returned within 7 days of delivery.
Return Requirements
Returns are accepted only if the item is unworn, unused, undamaged, and in its original packaging with all tags attached. The item must be in a resalable condition.
Non-Returnable Items
All returned items will be inspected to ensure they meet our return requirements.
Items damaged due to improper handling, modification, repair, or intentional damage;
- Items damaged due to self-disassembly, modification, repair, or other forms of intentional damage;
- Items damaged due to improper use, maintenance, or care;
- Items with missing or damaged tags, certificates, or original packaging;
- Items with missing or damaged packaging boxes or bags, or returned in packaging other than the original box/bag;
- Any other circumstances that render the item incomplete or unsuitable for resale;
- Items returned after the 7-day return period has expired
Return Process
1. Please contact customer service via email within the return period to submit a return request.
Email: BN@bailanglobal.com
2. Please provide the following information:
Order Number:
Reason for Return:
Product photos (if quality issues are involved):
3. Upon approval, we will provide the return address and relevant instructions.
We will not accept packages returned directly without prior authorization.
Return Fee Policy
For all return requests not related to product quality issues, the buyer is responsible for return shipping costs and any applicable international duties.
Refund Timeline and Other Information
We will process your refund after receiving and inspecting your return and confirming that it meets the return criteria.
We will process the refund within 7 business days.
The refund will be automatically credited to your credit card or original payment method.
